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Support
Center
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Here you will find common answers to many
questions you may have about our product or how we handle
concerns. We pride ourselves on Customer Service. We will do
everything in our power to make sure YOU the customer
are satisfied with anything you buy from us.
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Shipping Methods-
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Manufacturer Warranty Info.
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Returns & Refunds |
Returns - All Returned products must have a RMA - Return Merchandise
Authorization Number: Send an email to:
returns@lamarcomm.net and
within 24 hrs. you will have a RMA number
available for return.
All returns will be shipped at the customers cost.
Please allow 24-48 hours for your return
to be processed and or money
refunded or product exchanged. Most exchanges will take at least 24
hrs. depending on stock availability.
All returned items MUST include all original packing
material and boxes. Otherwise a restocking fee may apply.
Refunds - Merchandise can be returned for a refund within 15 days
of the shipping date. Please note Shipping and Handling chargers are
Not Refundable, and will Not be refunded for Any Reason. Products
returned to LAMARCOMM ACCESSORIES must be in resalable condition.
Refunds will only be issued
by the method they paid with. If an order was paid with a check, we will
mail you a check or if paid by a credit card, the refund will posted to
the account it was on. In the event a
credit card account is closed, the
Accounting Department will be able to issue a refund until 180 days
after the
transaction date. We would then
mail a check for the refund.
Restocking/Discarding Fees -
If for any reason a item is returned to
LAMARCOMM ACCESSORIES outside these terms and conditions, a 25%
"restocking/Discarding" fee will be charged. All Faceplates and housings
are inspected for quality assurance before packaging and rechecked prior
to shipping at our facility. This procedure generates a 99% faultless
product. Therefore any faceplate or housing that is returned for a
refund or replacement, which is damaged in any
fashion will be charged a 20% housing discard fee.
Order fulfillment
Shipping
Exchanges
Orders - The information we request is used for billing purposes and to fill your orders. Please Note: if your credit card is declined, your order will be put on hold, until it is valid. If by chance the item that is ordered is not in stock we will ship the order out the
moment that item is received into our inventory.
Since we are able to offer such
inexpensive rates on our products the demand for our accessories is sometimes quite high. The listing of a particular item or accessory does not constitute a guarantee or promise of
availability.
So, all of our products have an indicator of IN
STOCK or OUT
OF STOCK also this is subject to change without notice. We will
notify you if your order is out of stock and fulfill it as soon as
possible. With no charge to your Credit Card until shipped.
Also, note that there maybe a slight variation in design due to factory
assembly.
Order Processing -
All orders take one to three business days to process before being
shipped. In most cases, orders are shipped out within 24 hours of the
order being received. The processing time of an order is completely
separate from the shipping time, therefore, to estimate delivery
time, please consider the following steps: 1. The time an order is
received by our office
is sometimes delayed up to 24 hours. 2. The processing time of the
order. 3. The actual delivery time of the shipping company. Our office
and fulfillment department are open
Monday thru Friday, 10am to 5pm EST. No orders are processed or shipped
on weekends and
holidays. Please note shipping and handling charges are non refundable,
and will not be
refunded for any reason.
Shipping - All orders take between one to three business days to process before being shipped. In most cases, orders are shipped out within 24 hours of the order being received. The processing time of an order is completely separate from the shipping time, therefore, to estimate delivery time, please consider the following steps: 1. The time an order is received by our office is sometimes delayed up to 24 hours. 2. The processing time of the order. 3. The actual delivery time of the shipping company. Our office and fulfillment |
Exchanges - Merchandise may be returned for exchange within 15 days of the shipping date. If you are exchanging for an item of lesser value, a credit in the amount of the difference will be issued. If you are exchanging for an item of greater value, a charge will be processed. Merchandise will not be exchanged after 15 days. Please Note: Exchanges or Replacements will only be done one time. If the exchange is of an aesthetic nature shipping charges will NOT be reimbursed. Customers exchanging or attempting to exchange outside of the 15 day policy will be reshipped their original product and recharged ground shipping fee. |
